FAQ

General Questions

1Do you provide free estimates?
Yes, we're happy to provide you with a free in-home consultation with a written estimate. Please call our office to schedule an appointment.
2Do you take credit cards?
Yes! We do accept credit cards, but there is a convenience fee added to the total invoice.
3What are your hours?
We’re open Monday through Friday from 8 a.m. to 5 p.m.
4How do I choose a reputable San Angelo, TX general contractor?
Selecting a general contractor is a big choice. To make an informed decision, you should first check references and look at previous work. You may also want to ask about customer satisfaction policies and professional credentials. The relationship you have with your contractor is extremely important. Choose someone whose skills you trust, someone qualified to perform the task required, and someone you can work with comfortably.
5Can I replace my old windows with a different style or type?
Certainly! You'll want to find the type of window that best complements your home's natural design. No matter what style or combination of styles you choose, it can be custom manufactured for you! Contact us to learn more about our replacement windows today!
6What can be done to improve the appearance and durability of my home's exterior?
New siding will rejuvenate a home with a completely new look and significantly reduce costs for upkeep and maintenance. We can assist you with insulated siding, vertical siding, and traditional siding.
7What accessories and trim are available?
We offer a complete range of easy-care accessory and trim options. Standard trim lets you merge siding and trim pieces to create a balanced, uniform look. Trimworks decorative accessories provide the premium look of hand-crafted beauty. These trim products give you an exceptional way to add special elegance at windows, doors, corners, and other key accent areas.




Window Questions

Do you replace broken windows?
Yes! Call us for a quote.

1How durable are vinyl windows? Are they strong?
Vinyl windows are very durable. There are tens of millions of vinyl windows installed in homes and commercial buildings across the country and around the world. In the United States, some vinyl windows have been installed for as long as 25 years and are still working well. Many modern designs have superior wind load ratings compared to wood and metal windows.
2Is the vinyl in your products just the same as everyone else’s?
No. Not all vinyl (PVC) window products are alike, and neither are window and door vinyl extrusions/formulas. Our provider, Chelsea Building Products, uses an advanced formula and proprietary compounds that represent the best in vinyl products. Other ordinary PVC products may skimp on ingredients or use low-quality additives or formulations to deliver a low-price vinyl. Unfortunately, this also tends to deliver a lower-quality vinyl product that does not perform well over time.
3Can I paint my vinyl windows?
There are paints specifically made for vinyl use. Consult your local paint supplier for the proper paint and surface preparation. It is important that you follow the paint manufacturer’s instructions.
4Will vinyl windows melt in the hot sun?
No. Vinyl windows perform well in desert climates, like those of the southwestern U.S., where daytime temperatures can reach 125°F and surfaces in the direct sun can be heated above 165°F. It’s the multi-chambered design of vinyl products that help them handle excessive levels of heat. Vinyl is an excellent insulator. It does not conduct heat readily like aluminum, and the hollow chambers in a vinyl frame reduce conduction even further. So, while the outside surface of a vinyl window or door frame may get hot in direct sunlight, the interior walls will experience limited heat buildup.
5Why are vinyl frames hollow? Why aren’t they solid?
Vinyl frames are designed with multiple chambers to provide thermal efficiency, rigidity, and strength without excessive weight. A solid frame would be exceptionally heavy, difficult to work with, and expensive, and it wouldn't perform as well as the multi-chambered designs in today’s window and door products.
6What kind of maintenance do vinyl windows require?
Vinyl windows are virtually maintenance-free, requiring no finishing upon installation and no periodic painting or sealing like wood or metal windows. They also don't rot, rust, pit, or corrode like wood or metal products and aren't impacted by moisture, salt air, pollution, and airborne chemicals. If they ever require cleaning, simply wiping with a damp cloth is sufficient to return them to their factory fresh condition.
7What can I use if I really need to clean my vinyl windows?
Usually a few drops of mild liquid cleaner in a bucket of water is sufficient to clean any dirt or grime that may have accumulated on the window. If you have more stubborn dirt, the following household cleaners work well based on a study done by the Society of the Plastics Industry: Formula 409, Ajax Liquid Cleaner, Murphy’s Oil Soap, Lysol Cleaner, Soft Scrub, or vinegar and water. The following cleaners or types of cleaners should not be used on vinyl: Clorox, Pine Power, Ivory, Grease Relief, Tide Detergent, or nail polish remover.
8Do vinyl products install and handle differently?
For the most part, installation of vinyl windows, doors and other products is similar to techniques used for installing wood or metal products. There are some key differences that should be noted in the handling and storage of vinyl units. These and the proper installation steps are available from the window manufacturer.
9What kind of warranty do your vinyl products have?
We are so confident in the superior performance of NT Windows' specially formulated high-impact vinyl that all NT Windows extrusions come with a written lifetime limited warranty.
10What is vinyl (PVC)?
It is one of thousands of plastics in use today. PVC’s technical name is polyvinyl chloride. It is unique among plastics in that it is composed of nearly 60 percent chloride that stems from the rock salt sodium chloride, and about 40 percent polymers stemming from natural gas and petrochemicals.
11What is fusion welding?
Many of today’s vinyl window and door products feature fusion welded corner construction. Quite simply, it is the process of mitering the corners, heating them to above 200°F and bringing the heated corners into contact until they fuse together, forming an exceptionally strong joint and a permanently sealed corner that won't leak air or water.
12What about vinyl windows in a fire?
Unlike many common building materials, vinyl will not support combustion. This means they can burn if they are completely enveloped in flame, but if the flame is removed, the vinyl will self-extinguish. In fact, PVC has a higher ignition temperature, lower flame spread and lower heat released in a fire than a similar sample of wood, and any smoke produced by burning PVC is of the same range as that of most organic materials.
13What is virgin vinyl? Do my products have it?
Virgin vinyl is the term applied to vinyl that is extruded for the first time. Regrind is the term given to vinyl that has been extruded, then the parts are ground up into small pellets and can be re-extruded. The implication is that virgin vinyl is purer or superior to reground vinyl. As a thermoplastic, PVC can be typically reprocessed three times with little degradation to the compound. After that, additional processing uses up some of the lubricants and other additives that are used in the extrusion process. All of your frames, sashes and other major window and door parts are extruded from virgin vinyl.
14What is uPVC? Do my products have it?
Yes. Your products are processed with uPVC. uPVC stands for unplasticized PVC. It is an old term brought by European extruders. Older European PVC formulas contained plasticizers to aid in extrusion of the part. These plasticizers would often migrate out of a finished product over time, leaving it brittle. This was a problem with older European PVC products. Years ago, newer technology formulas were developed that did not use or require plasticizers in rigid extrusions. In Europe, to differentiate products made with the newer formulas, they began calling them uPVC.
15Are vinyl windows earth-friendly?
Yes. Vinyl windows and doors are a very smart choice. Less than half of vinyl’s weight is dependent on natural resources. Vinyl windows require only one-third of the energy needed to manufacture aluminum windows. Vinyl windows also help conserve energy and reduce home heating and cooling costs. Because vinyl windows and doors do not require painting or finishing, homeowners avoid vapor emissions and disposal problems associated with frequent application of certain paints and stains.